UKG (Ultimate Software Group)

Specialty Support Representative

General Information

Ref #:

20240038790

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Irving - Texas - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

UKG is seeking an enthusiastic, highly organized, and motivated individual to join our growing technical support team within our Print Shop Engineering-Support Team. In this Specialty Support Representative role, you will have a proven track record of being focused, operationally excellent, and a critical thinker that loves to leverage data, problem solve, and maintain relationships to achieve their business goals and objectives.

* Must be able to work onsite Monday - Friday, 2pm - 10pm CST plus overtime when needed

Responsibilities

• - Be a fast learner ready to leverage our technology, tools, and best practices to support the Print Shop

• - Provide basic software and computer hardware support for Print Shop Team.

• - Installation, Troubleshooting and Maintenance of Printers

• - Troubleshooting and Maintenance of Sealing Equipment

• - Manage the users for Uluro and other internal applications.

• - Work with general direction to resolve issues and provide solutions, with guidance in complex situations.

• - Provide initial support structure for our FPS Application system and work with the development team to troubleshoot issues.

• - Setup new customers in various systems

• - Create Signature and Logo files from submitted forms.

Qualifications

Basic Qualifications:

• - A minimum of 1-2 years related work experience

• - Basic understanding of hardware maintenance and troubleshooting

• - Must be proficient with and adopter of new technologies.

Preferred Qualifications:

• - BS/BA degree in Technology, Business, or related discipline

• - Be a motivated problem solver who can accurately document and communicate issues

• - Exceptional communication and follow up skills with a strong attention to detail

• - Ability to work both independently and collaboratively in a fast-paced environment

#LI-KS1

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.