UKG (Ultimate Software Group)

Order Processing Analyst

General Information

Ref #:

20240038932

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

Job Title: Order Processing Analyst

About the Team:

This position is on the Global Finance and Operations - Order Management team and is a key point of contact with all cross-functional departments. The Order Processing Analyst will report into the Manager of Order Processing.

About the Role:

• Quality assurance of order execution, in support of bookings management and revenue recognition.

• Review and validate submitted documentation to ensure compliance to order submission criteria.

• Throughout the life cycle of the deal, coordinate with sales operations, legal, credit, revenue recognition and other cross-functional partners to ensure all orders are reviewed and released timely, accurately, and completely within established Agreements (SSLAs).

• Assist the revenue recognition team in filing/compiling documentation for audit samples.

• Drive continuous process improvements, define, and implement standardized and optimized workflows to support finance and the order management processes.

• Proactively solicit ideas from sales operations and other teams to improve order management processes, guidelines and participates in updating the OM knowledgebase.

• Extended work hours required, including possible weekend hours at quarter end.

Specific Areas of Focus:

This position is also responsible for timely reviewing, qualifying, and processing product and service orders submitted by field sales via the Oracle quoting system and Salesforce CPQ.

Communicates via phone, e-mail & instant message with field sales operations reps and managers to ensure appropriate documentation is received for auditing, revenue recognition and customer satisfaction purposes.

Understands UKG’s legal requirements and reviews submitted paperwork to ensure adherence to both standard and non-standard terms and conditions. Acts as a liaison between legal and field sales to obtain approval for non-standard paperwork. Access the legal repository to review previously negotiated terms and conditions and archive for future reference.

Enters RMA/credit requests into Oracle and validates contract amendments in CPQ. Follows up to ensure timely receipt of product. In addition, works with Contracts to ensure maintenance credits are processed prior to receipt of product returns. Researches and issues credits and obtains appropriate approvals prior to processing.

Assists in processing perpetual and SaaS software, hardware, maintenance, and training orders, PSA change requests and other departmental functions as volume increases and help as needed.

Acts as a true team player to assist others in reviewing and/or entering orders to ensure communicated timelines are met.

Ability to provide training and support with our center of excellence team while assuring quality and SLA’s are being met.

Additional Requirements:

Due to month and quarter-end requirements, candidate must be able to work extensive hours during the last week of a month or quarter end and possibly on the Saturday of a month and quarter end.

Qualifications

Qualifications:

• Education/Experience: College degree or comparable work experience required.

• A minimum of 1-3 years of order management, sales operations, or finance operations experience is required, preferably in the software industry.

• Experience with Oracle or other enterprise ERP is preferred.

• Experience with Microsoft Office suite is required. Intermediate to advanced Excel knowledge is a plus.

• Experience with Sales Force CPQ or other enterprise level CRM is preferred.

• Excellent oral and written communication skills and a desire to go above and beyond to provide exemplary service is a must.

• Strong organizational and multi-tasking skills, sense of urgency, and understanding the importance of the function and required outputs are necessary and should be demonstrated through previous work experience.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.