Job Information
UKG (Ultimate Kronos Group) Cloud Operations Specialist in Montevideo, Uruguay
Cloud Operations Specialist
General Information
Ref #:
20240037730
Travel Amount Required:
Up to 25%
Job Type:
Regular-Full Time
Location:
Montevideo - Uruguay - Uruguay
Company Overview
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG
Description & Qualifications
Description
About the Team:
As a Cloud Operations Specialist you will work directly with the Tenant Management Operations team. This team’s function is to provision, test, document, and troubleshoot the Pro and Pro Workforce Management product offerings for our customers and internal stakeholders.
About the Role:
A successful Cloud Operations Specialist should be able to demonstrate how they can apply their skills, experiences, and knowledge across defined industry practices and company policies to successfully complete the required activities. They must also be able to demonstrate a proper judgment in selecting the correct methods and techniques for obtaining successful resolutions as an issue arises.
• Installs, tests, documents, and troubleshoots Workforce Dimensions Application
• Respond, troubleshoot, and resolve application-level issues for business and technical users of the solution, support upgrades for the hosted customer base.
• Delivers managed service offerings to Workforce Dimensions customers requiring ongoing support
• Delivery of the product offered by the organization
• Communicates effectively to both technical and non-technical individuals at various levels of customer organizations as well as internally.
• Uses consultative techniques and skills in their consulting services delivery.
• Basic knowledge of SSO and SFTP is required.
• Adhering to UKG best practices and guide the team to follow the same.
• Will be responsible for maintaining SLAs for the provision of the product
Qualifications
About You:
Basic Qualifications:
• BS/MS or equivalent with 2-4 years of experience managing infrastructure technologies based on Linux/windows & implementing or supporting enterprise software applications and hardware used in web environments
• 2-4 years of Windows OS
• Strong English verbal and written communication
• Need to be comfortable working 11:00am-8:00pm UY
• Basic knowledge of Excel
Preferred Qualifications:
• Advanced Excel
• Basic Python
• SQL
• Public Cloud
• Ability to multitask
#LI-Hybrid
EEO Statement
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .
View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.