UKG (Ultimate Software Group)

Associate Manager (US Region- Garnishments, Child Support)

General Information

Ref #:

20240038872

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

9 + years’ experience in US payroll operations, including 4+ years in handling Garnishment admin work.

• Manages and leads the payroll garnishment team with the goal of implementing best practices and building a world-class organization.

• Excellent understanding of Different types of Garnishment work types, court orders, Indexing and the set up.

• Agency calling experience would be preferred.

• Have a thorough understanding of internal controls as they relate to domains.

• Responsible for hiring, training, development, and all people-related aspects of leading a high-performing team.

• Conduct one-on-one meetings with the team, provide coaching, and provide performance reviews.

• Address any performance issues right away to ensure employees are aware of them and have the chance to improve.

• Focus on the development of each team member individually.

• Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs.

• Should be able to get the deliverables met by the team at the expected level or more.

• Should be able to review and finalize the RCA, ensuring occurrence is controlled and improvement is displayed.

• Should be effectively able to manage a team of 9–14 members.

• To ensure that the day-to-day operations of the department are running smoothly.

• The ability to coach, mentor, or guide the team is required.

• Ensure that all daily production requirements are completed, ensuring the SLAs are met.

• Support managers and LT with automation and transformation projects supported by business.

• To maintain the required level of accuracy at all times.

• Should be able to demonstrate the ability to coach, mentor, or guide the team.

• Communicate a potential service or business issue to LT and draft or propose a correction and mitigation plan.

• You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively.

• Problem-solving, time management, and priority-setting skills.

• Expected to demonstrate UKG core values.

• Generate operational metrics to communicate and manage the performance of the production team.

• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.

• Engage in hiring along with the manager.

• Implement quality control measures effectively.

• To submit, also assist and encourage team members to submit process innovation ideas as per the assigned goals.

• Payroll Implementation experience will be an added advantage.

Qualifications

Overall, 9 to 12 years of work experience, of which the last 5 years were in Payroll/HCM,

5 + years of management experience leading a team

Excellent understanding of HCM, payroll garnishment operations.

Experience in handling at least 9–14 team members

Team handling experience, project implementation, extensive general USA payroll and UKG Pro knowledge

We are looking for candidates, who are open to Night shift, flexible to work in shifts as per the business requirements.

Advanced knowledge using the Microsoft Office Suite

Experience with UKG Pro (Ulti PRO) is an added advantage

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.