UKG (Ultimate Software Group)

Salesforce Business Analyst (Salesforce CPQ, Billing (Revenue Cloud), Quote to Cash (Q2C))

General Information

Ref #:

20240038874

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Noida - India - India

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

About the Team:

The IT organization is seeking to add a Salesforce Business Systems Analyst with specific focus on Salesforce CPQ and Billing (Revenue Cloud). The ideal candidate has experience with Quote-to-Cash processes and the Salesforce platform. The business systems analyst must have strong analytical skills, an understanding of business concepts related to Quote to Cash, good communication skills, experience in the Salesforce platform, and a strong desire to learn.

About the Role:

As key member of the dedicated Quote-to-Cash IT Service Team, the Business Systems Analyst will have the following responsibilities:

• Support existing Salesforce Quote to Cash solutions (and related applications) , working on production support, trouble-shooting issues, and implementing small to medium enhancements to enable the Sales organization.

• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities

• Demonstrate strong organizational and analytical skills with attention to detail through written and verbal communications

• Must successfully pivot and transition priorities as the business commands a need to do so

• Employ a variety of approaches to eliciting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc

• Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions

• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions

• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed

• Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing

Qualifications

Basic Qualifications:

• Business acumen and B2B process experience

• 2+ years of experience in business systems analysis, including trouble-shooting production issues

• 2+ years of Salesforce experience (preferably in Sales Cloud or Revenue Cloud (CPQ)), Salesforce Administrator certification required

• Strong understanding of math concepts, ex. algebra, needed to understand complex pricing formulas

• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

Preferred Qualifications:

• 2+ years of Quote-to-Cash experience, including understanding of the following topics/processes: products, pricing, discounting, quoting processes, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc.

• Familiarity with any of the following applications is a plus: BigMachines (Oracle CPQ Cloud), Conga, DocuSign, Certinia (FinancialForce), Varicent, Dun & Bradstreet, Microsoft Dynamics 365, Oracle EBS

• 2+ years of Salesforce CPQ experience is a plus

• Salesforce CPQ certification is a plus

• Experience CI/CD tool and agile delivery concepts is a plus

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.